At CampScape LLC, we want you to shop with confidence. If you are not completely satisfied with your purchase, please review the following return and refund policy.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, items must:

• Be unused and in their original condition.
• Include all original packaging, accessories, and documentation, if applicable.
• Not show signs of wear, damage, misuse, or alteration.

Products that have been used, damaged by the customer, or are not in resalable condition may not qualify for a refund.

2. Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

• Items showing signs of use.
• Products damaged due to improper handling or misuse.
• Clearance or final sale items, where permitted by applicable law.
• Gift cards, if applicable.

3. How to Start a Return

Before returning any item, please contact our customer support team to obtain return authorization.

Please include:

• Your order number.
• The reason for your return.
• Photos of the item if it is damaged or defective.

Returns sent without prior authorization may experience processing delays.

4. Return Shipping Costs

• If the return is due to a defective, damaged, or incorrect item, CampScape LLC will cover the return shipping cost.
• If the return is for any other reason, including a change of mind or ordering the wrong item, the customer is responsible for the return shipping cost.

We recommend using a trackable shipping service, as we are not responsible for returned packages lost in transit.

5. Refund Processing

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 3–5 business days.

Please note that your financial institution or payment provider may require additional time for the refund to appear in your account.

6. Exchanges

We currently offer exchanges only for items that arrive damaged, defective, or incorrect.

If you require an exchange, please contact our customer support team for assistance.

7. Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide clear photographs of the item and packaging.

8. Return Address

Please do not send returns until you have received return authorization.

Return Address:

CampScape LLC

5620 BRIGHTON RD

ROGERS, AR 72758

United States

9. Contact Us

If you have any questions regarding this Refund & Return Policy, please contact us:

Email: [email protected]

Phone: +1 (501) 261-2950